Service Packs
Available Service Packs
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About Service Packs
In line with GMB’s ongoing development program we are continually developing and improving your product. Whereas we produce two new major feature releases per year for shipment to our customers, we actually produce many more ‘mini-releases’ as part of the development process.
New features and changes are organized into sets or ‘builds’ to facilitate regression testing. As the development process is ongoing, we need to ensure that all work is up to our high standards and meets our ISO 9001 targets. This is why we break down the ongoing work into small manageable chunks or ‘builds’. It is some of these builds (not all) that become Service Packs. In the past, we did not ship Service Packs and customers had to wait for the major feature releases to enjoy the benefits of our development process. Service Packs were introduced to provide a better service; to allow our customers to benefit from ongoing development as soon as each ‘build’ is through testing and certification.
The Service Pack is not a new concept. It has been used by most major software vendors such as Microsoft for some years. The major difference between GMB’s service packs and those of other vendors is that ours include improvements as well as bug fixes.
As our customer base continues it is, and always has been, GMB’s aim to provide our customers with a level of service that is second to none. Our Service Packs will assist us in our endeavor by making product improvements and developments available to customers instantly and by increasing the stability of your product installation.
This "Service Pack" policy is designed to provide customers with better software and a greatly improved level of service by:
- Pre-empting a situation where a customer finds a problem and reports it to GMB. In most cases our services packs will correct problems before you find them.
- Making product improvements available to customers immediately.
- Providing a simple single disk update with easy to follow installation instructions.
- Providing instant download of the Service Pack via the Internet. A problem found today can be fixed today.
- Ensuring that GMB’s level of services remains far above that of our competitors.
