Frequently Asked Questions

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» RecFind
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» RecQueryTC
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RecFind

General Product Functionality Questions

• I've created a new database within RecFind, but I can't log in to it.
• How to use Crystal Reports to create customised reports.
• How come I am not asked for a user name and password when connecting to RecFind?
• When performing a text search, why are records eliminated?
• How often should I perform a RecFind re-index?
• How to delete a RecFind database

Error Messages

• How do I fix a "Dictionary open failed" error?
• When I perform text searches in RecFind I get 'decompression failure' message.
• I get syntax errors when running reports. How do I fix them?
• When I scan a barcode, it says 'Record Not Found'.
• I receive an message saying "Audit trail almost full".
• When using Email Enablement and/or the RecFind Button within Outlook, I received a Security Warning. How do I prevent this warning from appearing?
• When installing RecFind 5.0.0E on to a Windows 2003 Server I receive a "Catastrophic Failure" error

Other

• How do I know what service packs I have installed? I can only find a patch number.
• How do I reprogram the Datalogic F734 barcode reader?
• What are RecFind's configuration requirements for fixed barcode readers?
• How do I change the compatibility level of my SQL Server database?
• How do I run a trace on RecFind?
• Does RecFind work on Citrix or Windows Terminal Services?
• How can I create my own barcode labels? [PDF File]
• How to improve the performance of RecFind?
• What is the RecFind AIM utility for?
• Is RecFind affected by Windows XP Service Pack 2?
• How to configure Colorbar support
• Will loading Windows Server 2003 Service Pack 1 affect RecFind?

Click here to access FAQ's for previous versions.

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Button

• How do I run a trace on the RecFind Button?
• When using Email Enablement and/or the RecFind Button within Outlook, I received a Security Warning. How do I prevent this warning from appearing?

RecQueryTC

• How to install RecQueryTC on a Windows 2003 Server?
• In RecQueryTC, the menu is not displayed.
• When I view dates in RecQuery TC, they appear in American date format mm/dd/yyyy instead of Australian dd/mm/yyyy.
• When viewing an attachment, I receive a "Server.MapPath() error 'ASP 0175 : 80004005'" message.
• When viewing an MSG attachment, I receive a "HTTP Error 404 - File or directory not found." message.
• Unable to add attachments via RecQueryTC

GEM

• Where do I get the GEM pre-requisites?
• When starting the GEM Agent for Exchange, receive error 'You do not have permission to logon' [MAPI_E_FAILONEPROVIDER(8004011D)
• When installing the GEM Agent for GroupWise, receive error 'Unable to register domain name'

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