Support At GMB, customer support is our first priority. Maximum customer contact and maximum customer satisfaction is maintained through the following support services: Software Maintenance Service Product Upgrades Toll Free Support Line Customer Input to Product Development Contacting Support You can contact GMB Support in many different ways... On-site Customer Support Why not have a Technical Consultant visit your site?   Service Packs The "Service Pack" policy is designed to provide customers with better software and a greatly improved level of service.    Frequently Asked Questions Try looking through our Frequently asked questions page to see if the answer to your problem is there.

What's new this month in Support? Knowledgeone is shipping soon. This month you will be receiving our new Knowledgeone product if you have a current "ASU". A one-button conversion process is provided to upgrade from RecFind. K1 is designed to sit beside RecFind while you become familiar with it. More details will be provided with your shipment. In the meantime any questions can be directed to support@gmbsupport.com. Want to know more about our support services? Please click here. Latest Version: V5.0.0E. RecFind V5.0.0E was shipped on CD to all customers with an ASU last month. This release will not be available as a service pack. If you have not received your shipment, please contact us. For a summary of the new features please click here. Low Priority Issue? Use our Free Email Support service. For more information please click here. Feedback Is there something you would like us to add to our web site? If you have any suggestions for our website, please click here to e-mail support.   Last Updated: August 2005

Important Announcements

RecFind 4.0 Support Discontinuation Notice
As of June 30 2005, GMB will no longer support RecFind 4.0.0D or lower. For more information please click here.

RecFind 3.2 Support Discontinuation Notice
As of June 30 2003, GMB will no longer support RecFind 3.2 or lower. For more information please click here.

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Contacting Support

Phone:
United States (Toll Free): 1888 325 1614
Canada (Toll Free): 1888 405 9019
Australia (Toll Free): 1800 221 061 *
New Zealand (Toll Free): 0800 445 438

*customers located in Sydney should call 8913 9300

International: 61 2 8913 9300
In Australia: 02 8913 9300

Fax:
International: 61 2 9954 6322
In Australia: 02 9954 6322

Email:
support@gmbsupport.com

On-line:
On-line Help Desk
Free Email Support

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On-line Help Desk — Sign On

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All GMB Customers are allocated a customer number. The customer number can be found on most correspondence received from GMB or from the Help: About screen within RecFind for Windows.

The PIN is allocated to customers automatically when they purchase support incidents. If you currently have a Pay-Per-Incident Support Service contract but are unsure of the PIN, please contact support@gmbsupport.com to request PIN reminder.

Please note that this is still charged as an incident and should not be confused with "Free e-mail support". This service will receive priority and we will phone you if necessary to discuss the issue. "Free e-mail support" (available here) is for low-priority issues and the only form of correspondence provided will be via e-mail.

Customer Number *		PIN *

Contact Name *

Phone *		E-mail *

Brief description of Problem *

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